PAYMENT POLICY
1. Scope of application
This policy applies to every purchase made with Brand K Vina, whether online through the website, by telephone order, or in person at the company official stores or authorised dealers.
2. Payment methods
a. Cash on delivery (COD)
- You pay the delivery staff in cash immediately after inspecting the product.
- Where delivery is to an address other than the one registered, the full value of the order must be paid in advance.
b. Online payment through a payment gateway
- We offer a number of methods:
Domestic ATM cards (registered for Internet Banking).
International credit and debit cards (Visa, MasterCard, JCB).
- You make payment directly through the system on the website once your order has been placed.
- The Brand K Vina payment system complies with the PCI DSS security standard, ensuring the safety of card data and personal information.
c. Bank transfer
- You may pay by transfer at a bank counter or ATM, or through Internet Banking.
- The transfer details (account holder, account number and bank) are displayed when the order is confirmed.
- When making the transfer, please state the following in the payment description:
“Name of the person placing the order – Telephone number – Order code – Payment description”
- After making the transfer, please notify Brand K Vina by hotline or email so that the payment can be reconciled easily.
- Transaction confirmation times:
Same bank: within 30 minutes.
Different bank: within 24 hours.
If you have not received confirmation within these times, please contact us again for assistance.
3. General payment rules
- You are responsible for providing accurate information when making payment and for keeping the invoice or supporting documents (bank statement, receipt, confirmation email) for reconciliation purposes.
- Brand K Vina accepts no liability for delays or lost orders arising from incorrect or incomplete payment information.
- For certain special orders (high-value orders, pre-orders, or deliveries to remote areas), Brand K Vina reserves the right to require payment of all or part of the order value in advance.
- Any transaction charges levied by the bank or payment gateway (if any) shall be borne by you.
4. Payment security
- Your payment information is encrypted and processed through a security system that meets international standards.
- Brand K Vina undertakes not to store, disclose or share your card or payment account details with any third party, other than authorised payment partners and competent authorities as required by law.
5. Rights and obligations
➤ Of Brand K Vina:
- To provide full information and guidance so that you can make payment correctly.
- To maintain the security of the payment system.
- To confirm transactions and orders within the stated times.
➤ Of the customer:
- To make payment using the correct method, in the correct amount and by the due date.
- To notify Brand K Vina after making a bank transfer so that it can be confirmed.
- To be responsible for the lawfulness of the source of funds and of the payment information provided.
5. Contact and support
If you have any questions or require assistance, please contact us using the details below:
Hotline: 0987861697
Email: sales@brandkorea.vn
Address: 3rd Floor, Lot C299, Phu My Thuong Urban Area, My Thuong Ward, Hue City, Vietnam